3. Everyday Banking
a. Which of these processes is the easiest at your bank, do you think? Which is the hardest or most time-consuming?
- setting up a direct debit
- making a bank transfer
- applying for a credit card
- replacing a lost or stolen debit card
- applying for a loan
b. Complete the worksheet, which shows you some typical vocabulary for dealing with bank staff.
c. Find 5 useful words or phrases from the worksheet that you could write down and memorise. These don’t have to be banking vocabulary: a lot of phrases here can be used in other contexts where you’re dealing with customer service.